At 99 Dragon, safe entertainment is our priority. We provide self-control tools, guides, and support resources to ensure your gaming experience remains enjoyable and within your control — at all times.
99 Dragon's commitment to safe, responsible, and enjoyable gaming for all Malaysian players.
Set your own daily, weekly, or monthly deposit limits in MYR. This control helps you stay within a defined budget without overspending in any single session.
Set time reminders or session play limits. Once the limit is reached, the 99 Dragon system will alert you or automatically end your session so you can take a break and maintain a healthy balance.
Set the maximum amount you are willing to lose in a day, week, or month. Once the loss limit is reached, your 99 Dragon account will not allow any further bets until the period resets.
Take a break from the platform for 24 hours, 7 days, or 30 days whenever you feel you need one. During the cool-off period, you will not be able to log in or place any bets on 99 Dragon.
A long-term or permanent self-exclusion option is available if you feel you need to stop completely. These requests are processed immediately and cannot be reversed within the specified period.
The 99 Dragon platform is for users aged 18 and above only. Age verification is carried out during registration and may be requested again at any time. We have zero tolerance on this matter.
Responsible gaming — known in the industry as responsible gaming — is an approach to online betting and gaming that puts player wellbeing above everything else. At 99 Dragon, we believe that great digital entertainment isn't just about the thrill of slots, blackjack, roulette, or betting on the Malaysia Super League and EPL — it's also about making sure every member plays in a healthy, controlled way that doesn't put pressure on their daily life.
Many people in Malaysia enjoy online casino games as a legitimate and entertaining form of leisure. Much like watching a favourite K-drama series, catching a film at the cinema, or dining at a fine restaurant — these are lifestyle choices that bring enjoyment when done in moderation. Problems only arise when someone begins to lose control over their playing habits and gambling shifts from entertainment into a compulsion that affects their finances, relationships, and mental health.
That's why 99 Dragon invests seriously in responsible gaming infrastructure. This goes beyond meeting licensing requirements or ticking regulatory boxes — it's a core company value. We understand that a small number of players may struggle with self-control, and we want to be a platform that supports them, not one that exploits their vulnerability.
The self-control tools available at 99 Dragon are designed to empower Malaysian players to set their own limits. Deposit limits can be configured directly from your account settings — whether it is RM50 per day or RM500 per month, the choice is entirely yours. Session time limits ensure you do not spend too long in front of the screen in a single sitting. Loss limits act as a financial safety net, stopping you from continuing to play once your losses reach a level you consider uncomfortable.
We also recognise that life pressures can sometimes drive a person to gamble with the wrong intentions — not for entertainment, but to escape problems or to try to make quick money. These are serious warning signs. Casino gaming and Sports Betting are forms of entertainment that carry real financial risk. They are not a solution to financial problems, and 99 Dragon has never marketed itself as a way to earn income. Winnings are a fun bonus, not a guarantee.
99 Dragon's responsible gaming programme also covers child protection. Our platform is strictly for individuals aged 18 and above, with no exceptions. If you share a device with younger family members, please ensure you log out of your 99 Dragon account after every session and use a strong password that is not known to the children in your household.
99 Dragon's customer support, operating 24 hours a day, 7 days a week in Bahasa Malaysia, is also part of our responsible gaming commitment. If you or someone you know is showing signs of problem gambling, our team is trained to provide guidance and connect you with the right support resources. There is no need to worry about being judged — we are here to help, not to condemn.
Another important aspect of responsible gaming at 99 Dragon is transparency around odds and risk. Every slots game displays a clear return-to-player (RTP) rate. Casino games such as blackjack and roulette have openly stated house edge figures. Sports Betting markets carry clearly disclosed margins within every set of odds we display. We believe an informed player is a happier and more responsible one.
Finally, we want to remind all 99 Dragon members — the best kind of gaming is the kind you enjoy without worry, without pressure, and without any negative impact on your life. If at any point gaming starts to feel like a burden, or you find yourself playing more than you intended, that's your cue to pause and make use of the self-control tools we've provided. We're here to support you every step of the way.
All these tools are available for free in your account settings — activate them at any time
Set a maximum daily (e.g. RM100/day), weekly (RM500/week), or monthly (RM1,500/month) deposit limit. Once the limit is reached, the system will decline any further deposits until the period resets. Limits can be lowered immediately, but increasing a limit requires a 7-day waiting period before it takes effect — this is a protective feature we designed intentionally.
Set the maximum amount you're willing to lose in a single session, per day, or per week. Once the limit is reached, the 99 Dragon platform will automatically end your session or block new bets until the limit period resets. This prevents chasing losses — the urge to keep playing to recover losses, which often leads to poor financial decisions.
Activate play time reminders at intervals of your choosing (for example: every 30 minutes or 1 hour). The platform will display a notification reminding you how long you have been playing. You can also set an absolute session time limit that will automatically end your session once it is reached.
A short-term break option available for: 24 hours, 3 days, 7 days, or 30 days. During a cool-off period, you will not be able to log in to your account, make deposits, or place any bets. Cool-off requests take effect immediately and cannot be cancelled early. Your account balance and data remain safe and accessible once the period ends.
For more serious needs, self-exclusion allows you to block access to your 99 Dragon account for 6 months, 12 months, 5 years, or permanently. This option cannot be reversed within the set period. We recommend this if you feel that gaming has begun to affect your daily life.
Access a detailed report of your gaming history, deposits, withdrawals, and betting records under Account History. Reviewing your activity regularly helps you recognise your playing patterns and make more informed decisions about your gaming habits.
How to access these tools: Log in to your 99 Dragon account → click the profile icon → select "Account Settings" → go to the "Responsible Gaming" tab. If you need help activating any of these tools, contact our customer support team via 24/7 live chat.
This short questionnaire helps you honestly assess your own playing habits. Answer sincerely — there are no right or wrong answers.
Great! Based on your answers, you appear to be playing with a healthy level of control. Keep setting personal limits and enjoy 99 Dragon as pure entertainment. Remember to check in with yourself again each month.
Attention Required. Your answers indicate several warning signs that warrant attention. We recommend activating the self-control tools in your 99 Dragon account now and considering speaking to someone you trust about your playing habits. Contact our customer support team for further assistance.
Recognise the early warning signs before they develop into a bigger problem. If you identify two or more of these signs in yourself, please take action immediately.
Asking for help is a sign of strength, not weakness. Here are steps you can take today.
Log in to your account and go to the Responsible Gaming section under Account Settings. You can activate deposit limits, loss limits, or self-exclusion immediately. It's the simplest and most effective first step you can take.
Share your concerns with a close family member or friend. The support of loved ones is one of the most important factors in helping someone overcome excessive gambling habits.
Our support team is Bahasa Malaysia-proficient and trained to assist members who need guidance on responsible gaming. Reach us via live chat, email at support@99dragon.best, or WhatsApp, available 24/7.
The Ministry of Health Malaysia provides counselling and treatment services for gambling-related issues. Government hospitals and health clinics across Malaysia offer mental health services that can help you.
This isn't just a rule — it's a value we uphold in every business and product decision we make
99 Dragon does not send promotions or bonus offers to members who are under self-exclusion or who have activated self-control limits. Our system automatically excludes these members from all marketing communications.
Every new account goes through an age verification process. Any account suspected of belonging to an underage individual will be suspended immediately until full identity verification is completed. This is a firm line we do not compromise on.
The 99 Dragon system actively monitors gameplay patterns that may indicate a problem — such as a sudden spike in deposits or unusually long gaming sessions. When such patterns are detected, our team will proactively reach out to the member concerned.
Every slots game on 99 Dragon clearly displays its RTP (Return to Player). Table games such as blackjack and roulette show the house edge. Players who understand the odds are more responsible players.
All 99 Dragon customer support agents undergo specialised training in responsible gaming and how to identify and assist members who may need support. They are not just technical experts — they are also attuned to the wellbeing of our members.
99 Dragon's responsible gaming policies and tools are reviewed every six months to ensure they remain effective and reflect the latest developments in mental health and the gaming industry.
We are committed to always putting your wellbeing ahead of our business interests. 99 Dragon was built on the belief that responsible entertainment isn't just better for players — it also creates a healthier and more sustainable industry for everyone.
Answers to the most frequently asked questions about responsible gaming at 99 Dragon
Register at 99 Dragon and activate your self-control tools from day one. Over 500,000 Malaysian players enjoy responsible entertainment with us.